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 neoPLAYER  Troubleshooting

   

  Installation Issues   Playback/ Application Issues

 

          Installation Issues

1-1 I purchased neoPLAYER from the MedioStream online store but I am unable to install the program with the CD key provided.
1-2 How do I install neoPLAYER?
1-3 Why can't I install neoPLAYER on my Windows XP or Windows 2000 Operating System?
1-4 Does neoPLAYER support S/PDIF 5.1 for Dolby Digital audio output?
1-5 I have an MPEG-2 hardware decompression card installed on my PC. Can I still use neoPLAYER?
1-6 Are there any limitations to using neoPLAYER on a Windows NT 4.0 Operating System?
1-7 What is S/PDIF?
1-8 I have tried using the serial number provided, both cut and paste and type in using upper case as the email or lower case, it does not work. I still get invalid CD key message.

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          Playback/ Application Issues


2-1 I just downloaded and installed neoPLAYER. I get an error message "problem occurred with digital copyright protection".

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