neoCLIP  Troubleshooting
   

          Formatting a Disc

3-1

I inserted a blank disc to format it, but the drive does not recognize it. Or I formatted the disc, but neoCLIP won't mount it.

Check that neoCLIP is running. (If the neoCLIP indicator appears in the task tray, it is running.) If it is not, launch it by selecting [Start] -> [Programs (or All Programs)] -> [neoCLIP] -> [neoCLIP].

If the disc is still not recognized after you launch neoCLIP, you may have third-party drivers installed in your PC. Check the following:

  1. Uninstall Direct CD if you have it installed on your PC.
  2. [Windows 98 SE/NT/2000 Users] Do you have Windows Media Player 7 installed on your PC?
    Media Player, itself, is not a problem. The problem is the Adaptec CD-Burning Plug-in that is installed when you install Media Player.
    a. Open [Start] -> [Settings] -> [Control Panel] ->
        [Add/Remove Programs].
    b. Click Windows Media Player, then click [Change/Remove].
    c. Click [Next].
    d. Check [Adaptec CD-Burning Plug-in], then click [Next].
    e. Click [Next]. When uninstall is complete, click [Finish].
  3. Delete third-party UDF readers.
    Third-party UDF readers, if installed on your PC, may be controlling the disc and prohibiting you from using neoCLIP. We have found that the [UDFReader.sys] and [UDFRDR.sys] files may still be in your PC even after deleting the third-party UDF reader. Make sure you delete these files.

Back
3-2

System hangs or errors occur while formatting a disc with neoCLIP.

  1. The data transfer speed may be unstable, so check the drive connections. Also, check the ASPI Manager (select your OS): Windows 95/98/Me, Windows NT, Windows 2000, Windows XP.
  2. Replace the disc with one from another manufacturer.
    The disc may not be compatible with the drive, so it cannot be formatted properly. Use a different manufacturer's disc and check that no errors occur. We use the following discs when verifying the software:
    CD-RW: Ricoh or Mitsubishi
    DVD-RW: Pioneer
    DVD+RW: Ricoh
  3. Update the drive firmware.
    neoCLIP may not run properly if you are using old drive firmware version, so updating to the latest version may solve the problem. Check the drive manufacturer's website for more details on downloading the latest firmware version.
  4. Does this occur with all types of disc (CD-RW/DVD-RW/DVD+RW) or just one type?
    In the case where your drive supports more than one type of disc, if the drive recognizes one type of disc and not another, then the drive might be faulty. Contact the drive manufacturer to service the drive.
  5. Quit other auto-starting applications.
    neoCLIP may not launch properly when other applications are launched at startup. Disable these programs from launching at startup.

    Windows 98/98 SE/Me/XP Users:
    Launch the System Configuration Utility by selecting [Run] from the [Start] menu, enter "msconfig" in the "name" area and click [OK]. Under the [Startup] tab, leave [System Tray] and [neoCLIP] checked and uncheck the other items, then reboot the system.

    Windows 2000 Users:
    Press the [Ctrl] + [Alt] + [Del] keys simultaneously. Quit all other programs except [Explorer], [Systray], and [neoCLIP]; or uninstall them. Now try launching neoCLIP.
  6. If a logical format error occurs when using an ATAPI drive, update the IDE controller.
    Updating to the IDE controller, which controls the drive, to the latest version, can solve this problem. Download the latest version from the PC maker's website or the motherboard maker's website and update the IDE controller.

Back
3-3

The disc capacity decreases when I format a CD-RW/DVD-RW/DVD+RW disc.

When a CD-RW/DVD-RW/DVD+RW disc is formatted using neoCLIP, space is needed for the link blocks utilized in packet writing as substitute blocks in case of errors, so the disc capacity decreases after it is formatted.

Capacity after formatting (for your reference):
• 650 MB CD-RW disc capacity becomes approximately 530 MB
• 700 MB CD-RW disc capacity becomes approximately 570 MB
• DVD-RW/DVD+RW disc capacity decreases by approximately 5 MB

Back
3-4

Why is the disc capacity of a 4.7 GB DVD shown as 4.3 GB?

You cannot record 4.7 GB of data on a 4.7 GB DVD.

The capacity of a 4.7 GB DVD is actually calculated in units of 1,000 bytes.
1 GB = 1,000 MB = 1,000,000 KB = 1,000,000,000 bytes
A computer calculates capacity in units of 1,024 bytes, so a 4.7 GB disc has a capacity of 4.3 to 4.4 GB on a computer.

Back